Non fault accident management team
Amazing service, hard work and customer experience is a-given.
We keep our clients on the road
Accident management and personal Injury claims are our areas of expertise. Following an accident, we represent our clients with pride to make sure they can continue to drive. To keep up with the evolving needs of our customers and their vehicles, we are always inventing and expanding the range of services we offer. We take great satisfaction in providing quality service, taking good care of our customers' cars, and providing a one-call solution in the event of a non-fault collision.
We are here to help you
- Equivalent replacement vehicle
- No effect on your premiums or NCB
- No excess to pay
- Network of manufacturer-approved repair
- Dedicated claims representative and live updates throughout the claims process
FAQs
We're sad to hear this and hope no one was injured. We are open from 7:00 a.m. to 11 p.m. Seven days a week and outside of these hours, we provide an Urgent Out-of-Hours Service to any client whose car requires immediate recovery. Call us at 0333 3442 637 and one of our professional claims specialists will be available to take details of the occurrence, explain what occurs next, offer you with any assistance you require, and book any services you may need.
We will arrange for the recovery of your vehicle and transport you and any passengers to your next destination or home, whichever is closer.
All repairs performed by our network repairers are guaranteed for the life of your vehicle
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You only need to make one call (to use) and we will handle the claims process for you. We will communicate with all parties involved in the accident and handle all services on your behalf.
If you were at fault in the accident, you will have to pay the excess. We will, however, handle the entire repair process for you via one of our mechanics, negotiate repair costs with your insurer, and repair your vehicle. You must pay your excess when you pick up your vehicle. When dealing with your insurer, your Excess is paid prior to the provision of services.
Please call us on 0333 3442 637 or make a claim and our claims specialists will be on hand to help.
Call us right away at 0333 3442 637, and one of our professional claims consultants will go over the specifics and your alternatives with you over the phone. If we determine that you are at fault, we may either manage the claims procedure on your behalf through our dedicated repair network or we can send you straight to your insurance provider so they can help you further.
We will have an independent engineer inspect the vehicle and repair the damage. Following their assessment, the engineer will provide a full detailed estimate costing for the repair of your vehicle. We will then assign one of our network repair technicians to complete the work on your behalf. All of our Repairers are BSI125 certified and have a slew of manufacturer approvals to ensure that the proper repair methods are used to restore your vehicle to its pre-accident condition.
If your vehicle is deemed a total loss and uneconomical to repair after inspection, we will use the engineer's valuation and three independent guides, Glasses, Caps, and Cazoo, to reach an agreement with the insurer. If you are not at fault, you will be kept in Hire until the PAV is agreed with the TPI, and once you have received your payment, you will have access to the Hire vehicle for a further 7 days to allow you time to find a replacement.
No, nor will we charge you for our services. We will aim to recover the full cost from the at-fault party's insurer.
We have a variety of vehicles available, whether from our own fleet or the fleets of our partners, so we have something for everyone. Whether it's a mainstream vehicle, a specialist car or a motorcycle, your dedicated claims handler will arrange a like for like vehicle for you, ensuring it's the same size and spec.
Your knowledgeable claims representative will be able to connect you with one of our personal injury law partners to discuss your claim. They will arrange for any physiotherapy you require. They will seek compensation for any injuries you sustained in the accident. This will be done under the terms of a "NO WIN NO FEE" agreement. This will be discussed with you before the claim is accepted. All of our law firms have extensive experience in the Personal Injury sector, and we will work closely with them to ensure you receive the best service and the most compensation for your injuries. Call us now at 0333 3442 637 to discuss your claim, or start a claim and one of our experienced claims handlers will be happy to assist.
- Experienced claims handling team as part of a law firm providing the best independent advice after your accident
- Dedicated UK-based claims handlers for the duration of your claim's lifecycle
- Your vehicle will be recovered in an average of 90 minutes after you instruct us
- Replacement for like-for-like vehicle immediately after your traffic accident
- No Excess to Pay
- Nothing to pay us
- Claims handled by our expert law parnters.
- Private rehab & physio services are offered to make sure your rehabilitation is properly managed.
- Following your traffic accident, any further losses will be collected on your behalf directly from the third party insurer.
